Refund Policy

Refund Eligibility

Refund requests are considered only for orders involving items that arrive damaged or incorrect, in accordance with our Return & Exchange Policy.

How to Request a Refund

Email genzeetypeofficial@gmail.com or WhatsApp 03180053441 with your order number and a description of the problem. Supporting photos may help us review your request.

Refund Method

Where a refund is approved, it will be issued to the original payment method, where that method supports refunds. If the original method cannot receive the refund, we will contact you to discuss an appropriate alternative.

Refund Processing

Processing and completion times may depend on the payment provider or financial institution. We will communicate relevant next steps after reviewing your request.